BT, a network and phone service provider company has recently cut costs for certain customers. The company recently received a negative review, which addressed some of the customers who were subscribed only to a landline service. In recent years, multiple packages for landline, broadband, and other services have developed into packages. It had become rare that landline-only subscriptions existed, and therefore their costs were ignored. In response to this review BT decided to cut costs for these specific customers, saving the customers about 84 pounds per year.
- After a review by Ofcom, BT customers who have only a landline telephone service will see a 37% drop in their monthly bills.
- Ofcom’s review found that landline-only customers, most of them elderly, were overcharged for service, compared to those with bundled services.
- About 1 million customers will be enjoy the price cut, the vast majority of them automatically.
“Nearly two thirds (66%) of customers with only a landline are over 65, and more than three quarters (77%) have never switched provider.”
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